Support
Last updated 2026-10-08
Email [email protected] and we’ll get back to you within [response time]. Include the email or display name on your account and, for the app, your phone model.
Managing a subscription
- Bought in the Android app: open Google Play → your profile → Payments & subscriptions → Subscriptions → ThescoreIQ.
- Bought on the website: sign in and open your account page, then Manage billing.
- Reinstalled the app or changed phones? Sign in with the same account and tap Restore on the subscription screen.
Coins and Diamonds
Coins and Diamonds have no cash value and cannot be bought, withdrawn or transferred. Coins are earned by playing; Diamonds mark the Coins you have collected over time. If your balance looks wrong, email us with the time it happened.
Your account
Link an email, Google or Apple account in the app to keep your progress if you reinstall or change phones. To delete your account and its data, see Delete your account.